While health organisations have historically often lagged other sectors in terms of adopting digital technologies and data solutions, the response to the Covid-19 pandemic has driven a change in priorities.
Almost two-thirds of respondents globally report an increase in the use of data and technology solutions, as the industry adapts to new ways of working under pressure.
In terms of specific digital technologies and data solutions, the percentage of respondents using these technologies has more or less doubled across the board since the beginning of the pandemic; and mental health services are more or less equal to physical health and social services in terms of use.
According to the survey, phone and video consultations have seen the greatest uptake across all technology solutions, with phone consultations being offered by 81 per cent of HHS organisations (up from 39 per cent before the pandemic) and video consultations available from 71 per cent of organisations (up from 22 per cent before the pandemic).
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